Return and refund conditions
- Qualification application
If any product meets one or more of the following conditions, you can return it within 30 days of purchase:
The product is defective or damaged.
The product does not match the description or the specifications provided.
You have received the wrong product.
- Warranty and exchange
If the items covered by the manufacturer’s warranty are proven to be defective during the warranty period, they can be returned for exchange.
Exchange is subject to product availability. If there is no exact product, we will provide an equivalent value product or a full refund.
How to return a product - To initiate a return: Please call [email protected] Contact our customer service to initiate a return. Please provide your order number, reason code, and any other detailed information.
- Return conditions
The item must be unused and in the same condition as when you received it.
The item must be in its original packaging.
All returns require proof of purchase.
Return time range
Returns must be initiated within 30 days from the date of purchase.
The product must be returned to us within 30 days after the return authorization. - Refund process
Inspection: After receiving your return, we will inspect the products to ensure they meet the return conditions.
Approval: If your return is approved, we will process your refund.
Refund schedule: Refunds will be processed within 7-10 working days after the return is approved. The refund will be processed according to your original payment method. - Non returnable items
Some products are non returnable. These include:
Gift Card
Final sales project
Customize or personalize orders - Customer Responsibility
Ensure that the returned items are securely packaged to prevent damage during transportation.
Buyers are responsible for adding return shipping labels to avoid any shipping costs. - Contact Us
If you have any questions about our return and refund policy, please contact our customer service team:
E-mail: [email protected]