This privacy policy describes how Shoulderba (hereinafter referred to as “this website”) collects, uses, and discloses your personal information when you visit, use, or purchase Shoulderba products. Shoulderba (hereinafter referred to as the “Website”) or other means of communication with us (collectively referred to as the “Services”). For the purpose of this privacy policy, “you” and “your” refer to you as a service user, whether you are a customer, website visitor, or other individual whose information we collect under this privacy policy.
Please read this privacy policy carefully. By using and accessing any service, you agree to the collection, use, and disclosure of your information in accordance with the provisions of this Privacy Policy. If you do not agree with this privacy policy, please do not use or access any services.
Changes to this Privacy Policy
We may update this privacy policy from time to time, including reflecting changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised privacy policy on the website, update the ‘last update’ date, and take any other measures required by applicable laws.
How do we collect and use your personal information
In order to provide services, we have collected personal information about you from various sources in the past 12 months, as described below. The information we collect and use varies depending on the way you interact with us.
In addition to the specific purposes listed below, we may also use the information we collect about you to communicate with you, provide services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
We collect
The type of personal information we obtain about you depends on how you interact with our website and use our services. When we use the term ‘personal information’, we refer to information that identifies, relates to, describes, or may be relevant to you. The following section describes the categories and specific types of personal information we collect.
We directly receive it from you
The information collected there and directly submitted to us through our service may include:
Basic contact information, including your name, address, phone number, and email.
Order information, including your name, billing address, delivery address, payment confirmation, email address, and phone number.
Account information, including your username, password, and security questions.
Shopping information, including items you view, add to your shopping cart, or add to your wishlist.
Customer support information, including the information you choose to include in your communication with us, such as when sending messages through the service.
Some features of this service may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
We use cookies
We will also automatically collect certain information about your interaction with the service (“usage data”). For this purpose, we may use cookies, pixels, and similar technologies (“cookies”). The usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the service.
We source from a third party
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
Companies that support our website and services, such as Shopify.
Our payment processors collect payment information (such as bank account, credit or debit card information, billing address) to process your payment, in order to fulfill your order and provide you with the products or services you require to fulfill the contract we have signed with you.
When you visit our website, open or click on emails we send to you, or interact with our services or advertisements, we or third parties we cooperate with may use online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies) to automatically collect certain information.
Any information we obtain from third parties will be processed in accordance with this privacy policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, nor are we responsible for any policies or practices of any third party. For more information, please refer to the third-party website and link section below.
How we use your personal information
Provide products and services. We use your personal information to provide you with services to fulfill the contract we have signed with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and enabling you to leave comments.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional information via email, text message, or postal mail, as well as displaying advertisements for products or services to you. This may include using your personal information to better customize services and advertise on our website and other websites.
Security and fraud prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the service and register an account, it is your responsibility to ensure the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe that your account has been hacked, please contact us immediately.
Communicate with you. We use your personal information to provide customer support and improve our services. This is in line with our legitimate interests to promptly respond to you, provide you with effective services, and maintain our business relationship with you.
Cookie
Like many websites, we use cookies on our website. For specific information about the cookies we use to support Shopify stores, please refer to https://www.shopify.com/legal/cookies We use cookies to support and improve our website and services (including remembering your actions and preferences), run analytics, and better understand user interactions with our services (for the legitimate interests of managing, improving, and optimizing our services). We may also allow third parties and service providers to use cookies on our website to better customize services, products, and advertisements on our website and other websites.
By default, most browsers automatically accept cookies, but you can choose to set your browser to delete or reject cookies through browser controls. Please note that deleting or blocking cookies may have a negative impact on your user experience and may cause certain services (including certain features and general functions) to malfunction or become unavailable. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How do we disclose personal information
In some cases, we may disclose your personal information to third parties for legitimate purposes in accordance with this privacy policy. This situation may include:
Share with suppliers or other third parties who provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and transportation.
Share with business and marketing partners (including Shopify) to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy statements.
When you instruct, request or otherwise agree to our disclosure of certain information to third parties, such as with your consent or when you send products to you through your use of social media widgets or login integrations.
Share with our affiliated companies or other parties within our company group to comply with our legitimate interests and successfully conduct business.
When dealing with business transactions such as mergers or bankruptcies, comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information of users (represented by *) for the purposes described in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” above:
Category Receiver Category
Identifiers, such as basic contact information and certain order and account information
Business information, such as order information, shopping information, and customer support information
Internet or other similar network activities, such as using data
Suppliers and third parties that provide services on our behalf (such as Internet service providers, payment processors, distribution partners, customer support partners and data analysis providers)
Business and Marketing Partners
subsidiary
We will not use or disclose sensitive personal information to infer your characteristics.
We have “sold” and “shared” (as defined by applicable laws) personal information in the past 12 months for the purpose of participating in advertising and marketing activities, as shown below.
Personal Information Category Recipient Category
Identifiers, such as business and marketing partners
Basic contact information and certain order and account information business information, such as purchase records of products or services and shopping information, business and marketing partners
Record internet or other similar network activities, such as using data services and marketing partners
User generated content
This service may allow you to post product reviews and other user generated content. If you choose to submit user generated content to any public area of the service, the content will be public and accessible to anyone.
We cannot control who can access the information you choose to provide to others, nor can we ensure that parties with access to such information respect your privacy or guarantee its security. We are not responsible for the privacy or security of any information you publicly provide, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third party websites and links
Our website may provide links to websites operated by third-party or other online platforms. If you click on a link to a website that is not affiliated with us or under our control, you should review its privacy and security policy as well as other terms and conditions. We do not guarantee or be responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on these websites. The information you provide in public or semi public places, including the information you share on third-party social networking platforms, may also be viewed by other users of the service and/or users of these third-party platforms without being restricted by our or third-party use. Unless disclosed in the service, our inclusion of such links does not imply any endorsement of the content on such platforms or their owners or operators.
Children’s data
This service is not suitable for children to use, and we will not intentionally collect any personal information about children. If you are the parent or guardian of a child who provides us with personal information, you can use the contact information listed below to contact us and request the removal of this information.
As of the effective date of this privacy policy, we are not aware that we “share” or “sell” (as defined by applicable law) personal information of individuals under the age of 16.
Your information
Please pay attention to security and retention. No security measure is perfect, and we cannot guarantee ‘perfect security’. In addition, any information you send us may not be secure during transmission. We suggest that you do not use insecure channels to convey sensitive or confidential information to us.
The period for which we retain your personal information depends on various factors, such as whether we need this information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on your place of residence, you may have some or all of the rights listed below related to your personal information. However, these rights are not absolute and may only apply in certain situations. In some cases, we may refuse your request as permitted by law.
Right to access/be informed. You may have the right to request access to the personal information we hold about you, including detailed information about how we use and share your information.
Delete right. You may have the right to request us to delete the personal information we maintain about you.
Right to correction. You may have the right to request us to correct the inaccurate personal information we maintain about you.
The right to portability. In certain cases and exceptional circumstances, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
Processing restrictions: You may have the right to request us to stop or restrict our processing of personal information.
Withdrawal of consent: If we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: If we refuse to process your request, you may have the right to appeal our decision. You can perform this operation by directly replying to our refusal.
Manage communication preferences: We may send you promotional emails, and you can choose not to receive these emails at any time by using the unsubscribe option displayed in the emails we send you. If you choose to opt out, we may still send you non promotional emails, such as those related to your account or the orders you have placed.
You can exercise any of these rights on our website or contact us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. Before making a substantive response to a request, we may need to collect information from you to verify your identity, such as your email address or account information. According to applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such requests from agents, we will require them to provide evidence that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will promptly respond to your request in accordance with applicable laws.
complaint
If you have any complaints about our handling of your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint based on your place of residence, you have the right to use the contact information listed below to contact us or file a complaint with the local data protection agency to appeal our decision.
contact information
If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any available rights, please send an email to [email protected]